In our structured process, Sales, Chipotle uses a server to support their processing requests and connect their different POS systems and order processing computers. Chipotle uses POS systems to complete their transactions with customers. Specifically, Chipotle uses the Aloha POS system from NCR VOYIX. They use this brand in all of their stores, and have been since the start. The PX15 advanced POS terminal has a sleek, tablet-like design, allowing for efficient and time oriented flow of transactions. Employees of Chipotlehave described this POS system as simple, structured, and efficient.
In our dynamic process, Marketing, Chipotle uses personal computers and smartphones to update the company’s different social media accounts, posting news on products, information on sales and discounts, and general company information. Local franchises have unique social media accounts, where managers post this information from their personal smartphones. Chipotle's headquarters, located in Newport Beach, California, as their marketing division posting on the main account from personal computers. Below is a picture of the Aloha PX15, the POS system Chipotle franchises use.
Chipotle’s computers use a processor called Intel CPU Dual-Core. It is a dual-processor CPU. Their POS systems have a storage capacity of 32GB, with a memory of 4GB RAM standard. They are hardwired to the server via ethernet cables. Below is an image of the CPU used in Chipotle’s POS systems.
Software is defined as “Instructions for computers. One of the five fundamental components of an information system” (Kroenke, D.M. & Boyle, R., 2019). Software includes applications, operating systems, utilities, and other programs. The type of operating system that Chipotle uses to support the processes that we are studying is MacOS when it comes to using tablets because they have Apple tablets to create stickers for food, update food costs, and different kinds of applications that deal with the day-to-day Chiople processes. Another operating system that Chipotle uses is Windows when it comes to their computer. Workday is an application that employees use to see their payroll, time off, schedules, and other information. Lastly, they also use Linux for their POS system to keep track of sales, transactions, and other reasons for their general computing needs.
Application software is defined as “programs that perform a business function. Some application programs are general-purpose, such as Excel or Word. Other application programs are specific to a business function, such as accounts payable” (Kroenke, D.M. & Boyle, R., 2019). Some examples of vertical applications that Chipotle uses are Zenput and Workday. Horizontal applications that Chipotle uses are general applications such as Firefox, Chrome, and Gmail. Some customized applications that Chipotle uses are ChipForce and the Chipotle - Fresh Food Fast application. The software is effective because it organizes everything regarding reliability, user-friendliness, and how it supports all of the business functions and processes.
In select Chipotle restaurants, A.I is used to leverage their new Kitchen Management System to monitor ingredients. Providing real-time data on ingredients and forecasts based on location demand, lets employees know how much to prepare to match demand. While maintaining peak freshness for Chipotle customers to enjoy.
The Chipotle app also gets benefits from the use of AI, it reminds customers to scan their rewards barcode, detects wrong pick-up order locations, and presents live tracking of their online order. These smaller touches made to their Chipotle app make for a more engaging experience for customers.
Chipotle does not use a BYOD policy. As for personal mobile devices, Chipotle expects little to no phone use for employees during their shift. Especially, as cashier it is against policy to use your mobile device when operating the POS system. As for MDM software, Chipotle shouldn’t use one.
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